Returns and Refunds Policy (US)

Part 1: If There Is A Problem With Your Order

If there is a genuine issue with your order, we will put it right. Examples include:

• A fault with the garment (damage, stitching issues, holes)
• A print defect (misprint, peeling, cracking, lifting, crooked/off-centre print)
• The wrong item being supplied (wrong size, colour, or style)
• An item that is significantly not as described (materially different from the product description or what you ordered)

For clarity: “significantly not as described” means an objective mismatch (for example, the wrong design supplied, the wrong size/colour supplied, or a clear print error). It does not mean preference (such as fit, fabric feel/thickness, or simply not liking it).

In the event of a confirmed issue, we will do this:

• Ask for clear photos so we can assess the issue quickly
• Replace the item on a like-for-like basis (same garment type, size, colour, and design)
• Or refund if a replacement is not possible within a reasonable timeframe
• Cover return costs where a return is required due to a confirmed fault or our error

These issues are usually resolved quickly once we receive the photos needed.

Part 2: "Change Of Mind" Requests - Our Policy

Our zero-ambiguity change-of-mind policy:

• We’re not Amazon. We do not operate a “buy and try, keep or return” model.

Why is this important?

• The items in your order do not exist until you place the order.
• Your order is not pre-printed and sitting in a warehouse awaiting purchase.
• We custom print each item after checkout according to your instructions: the exact design, garment type, size, and colour combination that you request.
• Each made-to-order item is made for you. Once it’s printed, it’s yours to keep.

Because of this:

• We do not accept returns or offer refunds for change of mind reasons.

Examples of change-of-mind requests we do not accept:

• Size or fit (too big, too small, or not the cut you expected)
• Fabric feel or thickness
• Colour preference (for example: “the shirt/print looks different on my phone”)
• The presence of small thread trimmings or tiny fabric off-cuts
• Slight colour variation in the printed design compared with a prior purchase
• A preference for a different print method (i.e. not receiving the heavy, plastic-based inks we used in previous years)
• Expecting a garment to be an exact match to an item ordered from us years before (our product range has evolved over time)
• “It’s not what I expected” or “I’ve decided not to keep this order”
• Ordering the wrong size/colour option by mistake
• Delivery delays after the order has shipped

Please check before ordering:

• Read the product description and garment details
• Use the size guide and measure a similar item you already own
• Use our Shirt Comparison Page to choose the right garment type
• Double check your order details before you submit payment. Is it the right size? Is it the right colour? Check first.

Once the order is sent to our external print partner for production, the order cannot be changed, swapped, or cancelled.

If you need the option to return items after delivery, we understand. Because we operate a made-to-order model, we don’t offer change-of-mind returns. If that flexibility is essential for you, this store may not be the right fit, and you may be better ordering from a retailer with a traditional returns model.

Shipping delays and cancellations (US orders)

If we cannot ship within the timeframe shown at checkout (or within 30 days if no timeframe is stated), we will contact you with options. You can agree to a revised ship date, or you can cancel the unshipped portion of the order for a refund.

Policy update

• This Returns and Refunds Policy applies to all US orders placed from 01/05/26.